Taksini Terms of service

Terms of service for Taksini mobile application

By activating this function and registering personal information such as mobile number and/or email in the app, you agree to the following terms.


1. The service is provided free of charge to you for your personal use. You can order a taxi in the area where Taksini-service is in operation, follow up on your order and fill in information on your personal profile. You can also pay the trip with Taksini application. In order to use all the features provided in the app, you need to register your personal information including your payment card details. When you order a taxi with Taksini application you can be sure that you get a taxi which is legal, safe and of high quality. The driver of a legal taxi is always a person who has a commercial driving license issued by the Finnish police authority. The taxi meter is calibrated and sealed, and the fares installed in the meter comply with Lähitaksi fares (https://www.lahitaksi.fi/en/prices). Taksini application is provided by Lähitaksi.

You understand that by using the application you accept that orders are made based on the address sent by you and you have no rights for compensation if the address was incorrect. You understand and accept that the address generated by GSM positioning might not be correct and you always need to verify the address proposed by the application.

Payment card information is stored only on payment service broker's (Payment Highway Oy) systems i.e. Lähitaksi is not storing any payment card data on Lähitaksi systems. Registration and ordering a taxi in Taksini application is free of charge.

In fixed price trips the price is agreed upfront. Payment card is verified with an authorization hold before the actual order is made. Authorization hold is released right after the ride. Fare price is charged automatically after the trip from your payment card (paying at the taxi is also an option) and receipt is sent to your e-mail address or optionally to electronical receipt handling in the app. In case payment card charging cannot be done an invoice is sent to your e-mail address. Lähitaksi is charging all extra collection costs from sending you the invoice. In fixed price trips the driver has the right to choose the route which they consider best for the customer. If customer adds stops or wants to change the destination of the trip after choosing a fixed price the driver has the right to charge an extra fee according to the price list of Lähitaksi. If the customer has chosen fixed price trip and the driver has to wait for the customer more than can be considered reasonable the driver has the right to charge an extra fee according to the price list of Lähitaksi.  


2.The service's function is dependent on the correct and consistent information being registered by you. Lähitaksi accepts no responsibility for the information provided through the service and does not guarantee in any respect its quality, reliability or availability. Lähitaksi is not responsible for any damage caused to you by or in connection with your use of the service.


3. You ensure that the personal data you register in the service belong to you or that you otherwise (e. g. by power of attorney) are authorized to use the information and that they are accurate and complete. Unauthorized use of other person's information may result in a police report, criminal liability and liability by law.


4. To enable Lähitaksi to provide the service, you must register an email address and/or a cell phone number. This information will be processed in accordance with the version of Lähitaksi’s Privacy Policy valid at any given time, (link below). Lähitaksi is the data controller for the processing carried out on the personal data you provide. By submitting your data and accepting Lähitaksi’s Privacy Policy, you implicitly consent to Lähitaksi processing your data in the manner specified in that policy. You can withdraw your consent at any time, by contacting Lähitaksi by using the contact channels defined in the Privacy Policy. As it is not technically possible for Lähitaksi to provide the service without your email address or cell phone number, the withdrawal of your consent will result in the service no longer working. For more information about Lähitaksi’s processing of your personal data, and your rights regarding this, please see the Privacy Policy.


5. You are responsible for the use of the user account and other information you receive from Taksini for the purpose of the service and to ensure that they are not used by unauthorized persons.


6. The taxi driver has the rights to verify that the customer entering the car is the one who ordered the taxi. If you receive incorrect notifications or other incorrect information from the service, you are responsible for promptly deleting the information received and contact Lähitaksi Customer Service. You may not use or save such information in Own purpose or convey it to someone else.


7. Lähitaksi has the right to restrict or block your access to the service for security reasons or in the event of suspected abuse of the service by, for example, breach of these terms. A fee of 8€ per order may be charged for every ordered trip that is not taken. Commercial use of the application is prohibited. A third party may not be charged by the customer for trips ordered with the application.


8. Lähitaksi reserves the right to change or add to these Terms of Use with a (1) month notice. However, Lähitaksi always has the right to make such changes as may be caused by law, regulation, governmental decision or for security reasons with immediate effect. If you do not approve a notified change or add-on to the Terms, you are required to unsubscribe from the service.